Payment Policy - Rouge Technologies Ltd

This Payment Policy explains how payments work when you place an order with Rouge Technologies Ltd.

Accepted Payment Methods

We accept the following payment options:

  • Credit cards: Visa, MasterCard, American Express, Discover
  • Debit cards: Visa or MasterCard supported cards
  • PayPal
  • Apple Pay
  • Klarna

Available payment methods may vary depending on your device and location.

Currency

All prices on our website are shown in GBP (£).

If you use a card or payment method in another currency, your provider will convert the amount using their exchange rate at the time the payment is processed. We are not responsible for exchange rate differences or additional fees charged by your provider.

When Payment Is Taken

Payment is taken at the time you place your order.

Orders will not be dispatched until payment has been successfully received and verified.

Payment Security

Your payment security is important to us.

Our website is hosted on Shopify, which uses:

  • SSL certification
  • Industry-standard 256-bit encryption

This helps protect your personal and payment information during checkout. We do not store your card details.

Failed or Declined Payments

If your payment is declined or fails:

  • You will see an error message at checkout
  • No payment will be taken

Please check that:

  • Your billing details are correct
  • You are authorised to use the payment method

If the problem continues, we recommend contacting your card issuer or payment provider before trying again.

Fraud Prevention & Verification

To protect customers and prevent fraud, we may carry out additional security checks. This can include requesting proof of identity or address, particularly for high-value orders.

If requested information is not provided, we reserve the right to cancel the order and issue a refund.

Refunds

Approved refunds are issued to the original payment method used at checkout.

Refunds are processed within 3-5 working days, depending on your payment provider. Please note that banks and card issuers control the final timing.

Payment Policy Changes

We may update this Payment Policy from time to time. Any changes will apply to orders placed after the updated policy is published on our website.